S3XS Pendant Necklace

Returns & Exchanges

We want you to be satisfied with your purchase. Please read our international returns policy carefully before placing an order.

Eligibility for Returns

• Returns are accepted within 7 days of delivery.
  
• Items must be unused, unworn, unwashed, and in their original condition and packaging.
  
• Proof of purchase (order number or receipt) is required.

Return Shipping

• International return shipping costs are the responsibility of the customer.
  
• We do not provide prepaid return labels for international orders.
  
• Original shipping fees are non-refundable.

Exchanges

• Exchanges are available only for size issues or defective items, subject to stock availability.
  
• Customers are responsible for return shipping costs.
  
• We will cover the cost of shipping the replacement item once.

Non-Returnable Items

• Sale items
  
• Clearance items
  
• Gift cards
  
• Items marked as Final Sale

Refunds

• Once the returned item is received and inspected, refunds will be processed within 5–7 business days.
  
• Refunds will be issued to the original payment method.
  
• Duties, taxes, and customs fees (if any) are non-refundable.

Damaged, Defective, or Incorrect Items

To submit a return or refund request for items that are damaged, defective, or not as described, customers are required to provide a continuous unboxing video.

The video must clearly show:

• The package in its unopened condition, and
  
• The entire unboxing process without any cuts, pauses, or edits, until the item’s condition is clearly visible.
  

Return or refund requests submitted without a complete unboxing video will not be processed.

Please contact us within 48 hours of delivery and include clear photos and the unboxing video for verification.

Customs & Duties

• Customers are responsible for any customs duties, taxes, or import fees imposed by the destination country.
  
• Refusal to pay customs fees is considered an abandoned shipment and is not eligible for a refund.